Order Processing
At Cassian Voyage, we strive to process all orders promptly and efficiently. Once you place an order, our team carefully reviews and prepares it for shipment. Orders are typically processed within 1 to 2 business days after payment confirmation.
Packaging and Handling
We take great care in packaging your items securely to protect them during transit. Each order is inspected before shipment to ensure it meets our quality standards and arrives in excellent condition.
Shipping Carriers
We partner with reliable and trusted shipping carriers worldwide to deliver your purchases safely. While we cannot control the carrier’s operations, we select partners known for their professionalism and care.
Tracking Your Order
After your order is dispatched, you will receive a confirmation email with tracking information. This allows you to monitor your shipment’s progress and stay updated until your package arrives.
Order Modifications
If you need to make changes to your order before it ships, please contact us as soon as possible at [email protected]. While we will do our best to accommodate requests, changes cannot be guaranteed once processing begins.
Shipping Costs
Shipping charges are calculated at checkout based on your location and order size. We aim to offer fair and transparent shipping rates for all customers.
Lost or Damaged Shipments
In the rare event that your shipment is lost or arrives damaged, please notify us immediately at [email protected]. We will work with the carrier to investigate the issue and assist you in resolving it promptly.
Customer Support
Our customer service team is available to answer any questions or concerns related to shipping. Feel free to reach out at [email protected], and we will be happy to assist you.