At Cassian Voyage, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund under the following terms:
Returns
You have 7 calendar days from the date of delivery to initiate a return request by contacting us at [email protected].
Items must be returned in their original condition, unused, and with all tags and packaging intact.
To be eligible for a return, please provide your order number and reason for return in your request.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 5 business days.
Approved refunds will be processed within 10 business days and the amount will be credited back to you.
Please note that refunds will be made using the same payment method used for the original purchase.
Non-Returnable Items
For hygiene and safety reasons, certain items (such as personal accessories) may not be eligible for return. This will be clearly stated on the product page if applicable.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
Contact Us
For any questions or to initiate a return, please email us at [email protected]. Our team is here to assist you and ensure your satisfaction.